As any small business owner knows, a positive customer experience is essential to building and maintaining a brand. Unfortunately, poor customer service has been found to cause as many as 70% of customers to take their business elsewhere. To help ensure that no call goes unanswered, answering services for small business are a valuable resource to consider.
An answering service is an off-site company that helps businesses answer calls in place of or in addition to their on-site receptionist. They can provide order taking, appointment scheduling, message relay, and other call support for small business owners and their clients. These services can be a critical component of a great customer service strategy, especially for businesses with high call volume.
Choosing an answering service for your small business requires some careful research and comparison. Ultimately, you want to find one that provides quality customer support and offers affordable pricing options. Look for providers with transparent, flexible pricing such as pay-as-you-go or monthly plans that align with your call volume and budget.
Additionally, be sure to check out a provider’s online platform that allows you to monitor real-time information and access invoices. It’s also important to find an answering service that doesn’t tack on additional fees for overage minutes. This will save you from costly surprises and allow you to budget accordingly. A provider with a mobile app can also be helpful for checking messages and communicating with your customers on the go. answering service for small business